Diary of a Flopping Fish Logo Mug | Trauma Recovery Community

Shipping Policy

Effective Date: April 27, 2026

Where We Ship

The Diary of a Flopping Fish shop ships to addresses within the United States only. We do not currently offer international shipping.

Order Fulfillment

All orders are fulfilled by our print-on-demand partner, Printful, Inc. Orders are typically produced within 2 to 5 business days after purchase. Production time is separate from shipping time.

Shipping Times

Once your order has been produced and handed off to the carrier, standard shipping within the United States typically takes 3 to 4 business days. Total estimated delivery time from order placement is generally 5 to 9 business days. These are estimates and are not guaranteed. Delays may occur during peak holiday seasons or due to carrier disruptions outside of our control.

Please Note: Mugs Ship Separately

Mugs are individually packaged for protection and will always ship separately from other items in your order. If your order contains a mug along with other products, you will receive multiple shipments and your shipping costs will reflect that.

Shipping Costs

Shipping is free within the US.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your delivery.

Address Accuracy

Please ensure your shipping address is complete and correct before submitting your order. Diary of a Flopping Fish, LLC is not responsible for orders lost or delayed due to an incorrect address provided by the customer.

• Effective Date: April 27, 2026

  Thank you for supporting Diary of a Flopping Fish, LLC. Please read this policy carefully before placing your order.

• 
  

  Made-to-Order Products

• 
  

  All products in the Diary of a Flopping Fish shop are print-on-demand items produced individually by our fulfillment partner, Printful, Inc., only after an order is placed. Because each item is custom-made specifically for you, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind. We strongly encourage you to review size charts carefully before placing your order.

  
  

  Damaged, Defective, or Incorrect Items

  
  

  If your order arrives damaged, defective, or is materially different from what was ordered, we will make it right. Please contact us at diaryofafloppingfish@gmail.com within 30 days of delivery with the following information:

  • Your order number

  • A clear description of the issue

  • Photos of the damaged or defective item

  Upon review, we will offer a replacement or refund at our discretion. We reserve the right to request the return of the defective item before issuing a replacement or refund.

  
  

  Lost or Undelivered Orders

  
  

  If your order has not arrived within the estimated delivery window and tracking information shows no movement, please contact us at diaryofafloppingfish@gmail.com. We will work with Printful to investigate and resolve the issue. Please allow up to 7 business days for investigation before a replacement or refund is issued.

  
  

  Cancellations

  
  

  Because orders are sent to production quickly, cancellations can only be accepted within 24 hours of purchase. After that window, the order is already in production and cannot be cancelled. To request a cancellation within 24 hours, contact us immediately at diaryofafloppingfish@gmail.com.

  
  

  Refund Processing

  
  

  Approved refunds will be issued to your original payment method via Wix Payments. Please allow 5 to 10 business days for the refund to appear on your statement after approval.